Cancellation Policy

In order to ensure customer satisfaction, all cancellations and returns on Offtrack Customs (offtrackcustoms.com) are governed by this Cancellation Policy.

By placing an order on the Platform, you acknowledge that:

  • You have read and understood this policy
  • You agree to be bound by its terms without modification

If you do not agree, please do not use the Platform.

1. Extenuating Circumstances

In exceptional situations such as:

  • Natural disasters
  • Medical emergencies
  • Other unforeseen events

Cancellation requests may be reviewed on a case-by-case basis to ensure fairness.

2. Promotional Sale Orders

  • Orders placed during promotional sales are not eligible for cancellation.

3. Cancellation by Offtrack Customs

Offtrack Customs reserves the right to cancel any order at its sole discretion.

Reasons may include (but are not limited to):

  • Product unavailability
  • Errors in pricing or product information
  • Issues identified during order processing
  • Suspected fraudulent or invalid transactions

Additional Points:

  • Customers may be contacted for additional verification before order acceptance
  • If payment has already been made, it will be refunded to the original payment method
  • Promo codes will not be reinstated or refunded after cancellation

4. Cancellation by the User

  • Cancellation requests are subject to approval by Offtrack Customs
  • If the order is not yet processed, cancellation may be approved and a full refund issued
  • Orders that are already processed or dispatched cannot be cancelled

Note: The decision of Offtrack Customs regarding order status and cancellation eligibility will be final and binding.

5. Bulk Order Cancellation

Offtrack Customs reserves the right to cancel orders classified as Bulk Orders.

An order may be considered a Bulk Order if:

  • Products are intended for resale/commercial use

  • Multiple orders are placed for the same product at the same address

  • Large quantities of the same product are ordered

  • Invalid or incomplete address details are provided

  • Any misuse or malpractice is detected

  • Promo codes used in such orders will not be refunded.

6. Cancellation Procedure

A. Before Dispatch

  • Orders can be cancelled before dispatch

  • To cancel, contact customer support:

    • 📞 8589020202

  • Provide:

    • Order ID
    • Registered details

Charges:

  • A 5% payment gateway fee will be deducted from refunds (excluding wallet refunds)

EMI / Third-Party Payments:

  • Additional deductions may apply based on:
    • Bank charges
    • EMI processing fees

B. After Dispatch

  • Orders cannot be cancelled after dispatch

  • Exception: Only under extenuating circumstances (Section 1)

  • After delivery, returns (if applicable) must follow the Return & Refund Policy

Final Note

All cancellations, refunds, and returns are subject to:

  • This Cancellation Policy
  • Return & Refund Policy
  • Terms of Use

By continuing to use offtrackcustoms.com, you agree to all applicable terms.