Shipping & Delivery

At Offtrack Customs (offtrackcustoms.com), we aim to ensure timely and secure delivery of all orders.

1. Dispatch Timeline

  • Orders are typically dispatched within 48 hours of successful purchase.
  • Dispatch may be delayed during:
    • Festival holidays
    • Public holidays
    • Promotional sale periods

2. Order Tracking

  • Once your order is dispatched and handed over to our logistics partner, you will receive:
    • A tracking ID
  • This can be used to track your shipment status.

3. Delivery Timeline

  • Delivery usually takes 4 to 7 working days after dispatch.
  • Actual delivery time may vary depending on:
    • Customer location
    • Logistics partner serviceability

4. Logistics Partners

We ship orders through trusted logistics partners:

  • DTDC
  • India Post

5. Delivery Conditions

  • Doorstep delivery depends on the service availability in your area.
  • If doorstep delivery is not available:
    • You may need to collect the shipment from the nearest delivery hub
    • The logistics partner will contact you with details

6. Special Shipping Requests

  • For express delivery or international shipping:
    • Please contact customer support during the order process
    • 📞+91 81696 83806

7. Delivery Delays

  • If your order is delayed beyond the estimated timeframe:
    • Please contact our customer support team for assistance

8. Failed Delivery Attempts

  • If the customer is unreachable (does not answer calls from delivery partners or our team):
    • Shipping costs and payment processing fees may be deducted from the refund amount

9. Return Shipping

  • We do not offer return pickup services
  • Customers must self-ship returns to the address mentioned on our Contact page

10. Sale Period Delays

  • Orders placed during sale or promotional periods may experience delays due to high order volume
  • For updates, please contact customer support

Final Note

By placing an order on offtrackcustoms.com, you agree to this Shipping & Delivery Policy.